Last week, a tragedy struck one of America’s most recognizable family establishments – SeaWorld. Trainer Dawn Brancheau was killed towards the tail end of a lunchtime performance in front of a live audience by Tilikum, an orca. While a workplace death typically drives PR into crisis mode, this instance also puts the brand into crisis…
Continue Reading »
A quick glance at this post’s title might have you thinking that I have lost it; reality is I haven’t, but had an ah ha moment. Anyone that is a practitioner of social media or SMPR, has faced some kind of obstacle on describing what the value of a Tweet, post or plug on a…
Continue Reading »