In the marketing and communications world, we tend to use labels to describe people, places and things. For instance, that soda is “NEW…AND IMPROVED!” (When you figure that one out, give me a shout.) Winter is “Harsh,” so get a blanket with sleeves. That quarterback is a “Golden Boy.” Some labels are negative, some are…
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Lately I’ve been reading a book called How To Measure Anything during my commute, and it’s exactly what it sounds like. The author focuses on the so-called intangibles and immeasurable in business, and I am a giant nerd (in case there was any doubt left). The book was published long before the struggle to quantify…
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