Happy Good Friday everyone! I still find it funny that the date of this Catholic holy day shifts as much as it does each year. Back in 1981, I was born on the day, but it was in the second week of April, not the last week of March. While many of you will be…
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What seemed like an easy week turned into a whirlwind, aside from a mid-March snowstorm, I had the chance to speak on a panel about social media customer support with Jim Storer, Carissa O’Brien and Rosalind Morville for the NECCF. The panel was pretty awesome, but driving home in the icy slush was not so…
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