It’s been a long, but quick week. Aside from surviving my bachelor party over the weekend, I headed down to Gillette Stadium for the 2009 Boston Inbound Marketing Summit. Overall the conference was great, met a lot of great folks and for the most part got validation that the ideas that I have been pushing…
Category Archives: Company
What does Google Sidewiki mean for brands?
Late last week, Google announced that they were launching Sidewiki as part of the Google Toolbar. After talking it over a bit with my boss, we gave it a quick look and tested it out. While it initially seemed like a harmless add on, we saw some red flags that could smell bad news for…
The need for transparency
As any person who engages in social media knows, your reputation and success is basically measured in the equity that you’ve built up and the conversations that you’ve had across the plethora of social networks. With the interaction happening in a virtual world, a lot of stake is put in putting yourself out there and…
A Simpsons Did It Moment
Is there ever an original thought anymore? It’s tough to find in the world of music with all of the samples and it doesn’t seem like there’s a flick that hits the theaters that wasn’t made 30-some-odd years ago or was on the smaller screen on Saturday mornings (here and here). Even the world of…
Trust Agents a valuable resource for college students
While my Internet has been down this week (patiently waiting for Comcast as I type) some of the thunder of this post has been stolen by none other than the President, but it’s worth posting none the less. Over the weekend, I finished reading Trust Agents by Chris Brogan and Julien Smith. Granted the book…
How well do you know your customers?
Last week, I had a Twitter exchange with @prsarahevans & @wilsonellis on how companies could best train and utilize their customer service team. There was talk of getting them off the script all together similar to the approach of Zappos along with having a semi-scripted almost PR-ish speak for the agents. At the end it…
Book Review: Sticks & Stones
About a week ago, my boss gave me a copy of Larry Weber‘s Sticks & Stones: How Digital Business Reutations are Created over Time and Lost in a Click. The book was a gift from his wife who works for Weber’s PR agency Racepoint. At first I wondered if the book was going to be…
Category Archives: Company
Five for Friday 10.09
It’s been a long, but quick week. Aside from surviving my bachelor party over the weekend, I headed down to Gillette Stadium for the 2009 Boston Inbound Marketing Summit. Overall the conference was great, met a lot of great folks and for the most part got validation that the ideas that I have been pushing…
What does Google Sidewiki mean for brands?
Late last week, Google announced that they were launching Sidewiki as part of the Google Toolbar. After talking it over a bit with my boss, we gave it a quick look and tested it out. While it initially seemed like a harmless add on, we saw some red flags that could smell bad news for…
The need for transparency
As any person who engages in social media knows, your reputation and success is basically measured in the equity that you’ve built up and the conversations that you’ve had across the plethora of social networks. With the interaction happening in a virtual world, a lot of stake is put in putting yourself out there and…
A Simpsons Did It Moment
Is there ever an original thought anymore? It’s tough to find in the world of music with all of the samples and it doesn’t seem like there’s a flick that hits the theaters that wasn’t made 30-some-odd years ago or was on the smaller screen on Saturday mornings (here and here). Even the world of…
Trust Agents a valuable resource for college students
While my Internet has been down this week (patiently waiting for Comcast as I type) some of the thunder of this post has been stolen by none other than the President, but it’s worth posting none the less. Over the weekend, I finished reading Trust Agents by Chris Brogan and Julien Smith. Granted the book…
How well do you know your customers?
Last week, I had a Twitter exchange with @prsarahevans & @wilsonellis on how companies could best train and utilize their customer service team. There was talk of getting them off the script all together similar to the approach of Zappos along with having a semi-scripted almost PR-ish speak for the agents. At the end it…
Book Review: Sticks & Stones
About a week ago, my boss gave me a copy of Larry Weber‘s Sticks & Stones: How Digital Business Reutations are Created over Time and Lost in a Click. The book was a gift from his wife who works for Weber’s PR agency Racepoint. At first I wondered if the book was going to be…
Category Archives: Company
Five for Friday 10.09
It’s been a long, but quick week. Aside from surviving my bachelor party over the weekend, I headed down to Gillette Stadium for the 2009 Boston Inbound Marketing Summit. Overall the conference was great, met a lot of great folks and for the most part got validation that the ideas that I have been pushing…
What does Google Sidewiki mean for brands?
Late last week, Google announced that they were launching Sidewiki as part of the Google Toolbar. After talking it over a bit with my boss, we gave it a quick look and tested it out. While it initially seemed like a harmless add on, we saw some red flags that could smell bad news for…
The need for transparency
As any person who engages in social media knows, your reputation and success is basically measured in the equity that you’ve built up and the conversations that you’ve had across the plethora of social networks. With the interaction happening in a virtual world, a lot of stake is put in putting yourself out there and…
A Simpsons Did It Moment
Is there ever an original thought anymore? It’s tough to find in the world of music with all of the samples and it doesn’t seem like there’s a flick that hits the theaters that wasn’t made 30-some-odd years ago or was on the smaller screen on Saturday mornings (here and here). Even the world of…
Trust Agents a valuable resource for college students
While my Internet has been down this week (patiently waiting for Comcast as I type) some of the thunder of this post has been stolen by none other than the President, but it’s worth posting none the less. Over the weekend, I finished reading Trust Agents by Chris Brogan and Julien Smith. Granted the book…
How well do you know your customers?
Last week, I had a Twitter exchange with @prsarahevans & @wilsonellis on how companies could best train and utilize their customer service team. There was talk of getting them off the script all together similar to the approach of Zappos along with having a semi-scripted almost PR-ish speak for the agents. At the end it…
Book Review: Sticks & Stones
About a week ago, my boss gave me a copy of Larry Weber‘s Sticks & Stones: How Digital Business Reutations are Created over Time and Lost in a Click. The book was a gift from his wife who works for Weber’s PR agency Racepoint. At first I wondered if the book was going to be…
Category Archives: Company
Five for Friday 10.09
It’s been a long, but quick week. Aside from surviving my bachelor party over the weekend, I headed down to Gillette Stadium for the 2009 Boston Inbound Marketing Summit. Overall the conference was great, met a lot of great folks and for the most part got validation that the ideas that I have been pushing…
What does Google Sidewiki mean for brands?
Late last week, Google announced that they were launching Sidewiki as part of the Google Toolbar. After talking it over a bit with my boss, we gave it a quick look and tested it out. While it initially seemed like a harmless add on, we saw some red flags that could smell bad news for…
The need for transparency
As any person who engages in social media knows, your reputation and success is basically measured in the equity that you’ve built up and the conversations that you’ve had across the plethora of social networks. With the interaction happening in a virtual world, a lot of stake is put in putting yourself out there and…
A Simpsons Did It Moment
Is there ever an original thought anymore? It’s tough to find in the world of music with all of the samples and it doesn’t seem like there’s a flick that hits the theaters that wasn’t made 30-some-odd years ago or was on the smaller screen on Saturday mornings (here and here). Even the world of…
Trust Agents a valuable resource for college students
While my Internet has been down this week (patiently waiting for Comcast as I type) some of the thunder of this post has been stolen by none other than the President, but it’s worth posting none the less. Over the weekend, I finished reading Trust Agents by Chris Brogan and Julien Smith. Granted the book…
How well do you know your customers?
Last week, I had a Twitter exchange with @prsarahevans & @wilsonellis on how companies could best train and utilize their customer service team. There was talk of getting them off the script all together similar to the approach of Zappos along with having a semi-scripted almost PR-ish speak for the agents. At the end it…
Book Review: Sticks & Stones
About a week ago, my boss gave me a copy of Larry Weber‘s Sticks & Stones: How Digital Business Reutations are Created over Time and Lost in a Click. The book was a gift from his wife who works for Weber’s PR agency Racepoint. At first I wondered if the book was going to be…
Category Archives: Company
Five for Friday 10.09
It’s been a long, but quick week. Aside from surviving my bachelor party over the weekend, I headed down to Gillette Stadium for the 2009 Boston Inbound Marketing Summit. Overall the conference was great, met a lot of great folks and for the most part got validation that the ideas that I have been pushing…
What does Google Sidewiki mean for brands?
Late last week, Google announced that they were launching Sidewiki as part of the Google Toolbar. After talking it over a bit with my boss, we gave it a quick look and tested it out. While it initially seemed like a harmless add on, we saw some red flags that could smell bad news for…
The need for transparency
As any person who engages in social media knows, your reputation and success is basically measured in the equity that you’ve built up and the conversations that you’ve had across the plethora of social networks. With the interaction happening in a virtual world, a lot of stake is put in putting yourself out there and…
A Simpsons Did It Moment
Is there ever an original thought anymore? It’s tough to find in the world of music with all of the samples and it doesn’t seem like there’s a flick that hits the theaters that wasn’t made 30-some-odd years ago or was on the smaller screen on Saturday mornings (here and here). Even the world of…
Trust Agents a valuable resource for college students
While my Internet has been down this week (patiently waiting for Comcast as I type) some of the thunder of this post has been stolen by none other than the President, but it’s worth posting none the less. Over the weekend, I finished reading Trust Agents by Chris Brogan and Julien Smith. Granted the book…
How well do you know your customers?
Last week, I had a Twitter exchange with @prsarahevans & @wilsonellis on how companies could best train and utilize their customer service team. There was talk of getting them off the script all together similar to the approach of Zappos along with having a semi-scripted almost PR-ish speak for the agents. At the end it…
Book Review: Sticks & Stones
About a week ago, my boss gave me a copy of Larry Weber‘s Sticks & Stones: How Digital Business Reutations are Created over Time and Lost in a Click. The book was a gift from his wife who works for Weber’s PR agency Racepoint. At first I wondered if the book was going to be…
Category Archives: Company
Five for Friday 10.09
It’s been a long, but quick week. Aside from surviving my bachelor party over the weekend, I headed down to Gillette Stadium for the 2009 Boston Inbound Marketing Summit. Overall the conference was great, met a lot of great folks and for the most part got validation that the ideas that I have been pushing…
What does Google Sidewiki mean for brands?
Late last week, Google announced that they were launching Sidewiki as part of the Google Toolbar. After talking it over a bit with my boss, we gave it a quick look and tested it out. While it initially seemed like a harmless add on, we saw some red flags that could smell bad news for…
The need for transparency
As any person who engages in social media knows, your reputation and success is basically measured in the equity that you’ve built up and the conversations that you’ve had across the plethora of social networks. With the interaction happening in a virtual world, a lot of stake is put in putting yourself out there and…
A Simpsons Did It Moment
Is there ever an original thought anymore? It’s tough to find in the world of music with all of the samples and it doesn’t seem like there’s a flick that hits the theaters that wasn’t made 30-some-odd years ago or was on the smaller screen on Saturday mornings (here and here). Even the world of…
Trust Agents a valuable resource for college students
While my Internet has been down this week (patiently waiting for Comcast as I type) some of the thunder of this post has been stolen by none other than the President, but it’s worth posting none the less. Over the weekend, I finished reading Trust Agents by Chris Brogan and Julien Smith. Granted the book…
How well do you know your customers?
Last week, I had a Twitter exchange with @prsarahevans & @wilsonellis on how companies could best train and utilize their customer service team. There was talk of getting them off the script all together similar to the approach of Zappos along with having a semi-scripted almost PR-ish speak for the agents. At the end it…
Book Review: Sticks & Stones
About a week ago, my boss gave me a copy of Larry Weber‘s Sticks & Stones: How Digital Business Reutations are Created over Time and Lost in a Click. The book was a gift from his wife who works for Weber’s PR agency Racepoint. At first I wondered if the book was going to be…
Category Archives: Company
Five for Friday 10.09
It’s been a long, but quick week. Aside from surviving my bachelor party over the weekend, I headed down to Gillette Stadium for the 2009 Boston Inbound Marketing Summit. Overall the conference was great, met a lot of great folks and for the most part got validation that the ideas that I have been pushing…
What does Google Sidewiki mean for brands?
Late last week, Google announced that they were launching Sidewiki as part of the Google Toolbar. After talking it over a bit with my boss, we gave it a quick look and tested it out. While it initially seemed like a harmless add on, we saw some red flags that could smell bad news for…
The need for transparency
As any person who engages in social media knows, your reputation and success is basically measured in the equity that you’ve built up and the conversations that you’ve had across the plethora of social networks. With the interaction happening in a virtual world, a lot of stake is put in putting yourself out there and…
A Simpsons Did It Moment
Is there ever an original thought anymore? It’s tough to find in the world of music with all of the samples and it doesn’t seem like there’s a flick that hits the theaters that wasn’t made 30-some-odd years ago or was on the smaller screen on Saturday mornings (here and here). Even the world of…
Trust Agents a valuable resource for college students
While my Internet has been down this week (patiently waiting for Comcast as I type) some of the thunder of this post has been stolen by none other than the President, but it’s worth posting none the less. Over the weekend, I finished reading Trust Agents by Chris Brogan and Julien Smith. Granted the book…
How well do you know your customers?
Last week, I had a Twitter exchange with @prsarahevans & @wilsonellis on how companies could best train and utilize their customer service team. There was talk of getting them off the script all together similar to the approach of Zappos along with having a semi-scripted almost PR-ish speak for the agents. At the end it…
Book Review: Sticks & Stones
About a week ago, my boss gave me a copy of Larry Weber‘s Sticks & Stones: How Digital Business Reutations are Created over Time and Lost in a Click. The book was a gift from his wife who works for Weber’s PR agency Racepoint. At first I wondered if the book was going to be…
Category Archives: Company
Five for Friday 10.09
It’s been a long, but quick week. Aside from surviving my bachelor party over the weekend, I headed down to Gillette Stadium for the 2009 Boston Inbound Marketing Summit. Overall the conference was great, met a lot of great folks and for the most part got validation that the ideas that I have been pushing…
What does Google Sidewiki mean for brands?
Late last week, Google announced that they were launching Sidewiki as part of the Google Toolbar. After talking it over a bit with my boss, we gave it a quick look and tested it out. While it initially seemed like a harmless add on, we saw some red flags that could smell bad news for…
The need for transparency
As any person who engages in social media knows, your reputation and success is basically measured in the equity that you’ve built up and the conversations that you’ve had across the plethora of social networks. With the interaction happening in a virtual world, a lot of stake is put in putting yourself out there and…
A Simpsons Did It Moment
Is there ever an original thought anymore? It’s tough to find in the world of music with all of the samples and it doesn’t seem like there’s a flick that hits the theaters that wasn’t made 30-some-odd years ago or was on the smaller screen on Saturday mornings (here and here). Even the world of…
Trust Agents a valuable resource for college students
While my Internet has been down this week (patiently waiting for Comcast as I type) some of the thunder of this post has been stolen by none other than the President, but it’s worth posting none the less. Over the weekend, I finished reading Trust Agents by Chris Brogan and Julien Smith. Granted the book…
How well do you know your customers?
Last week, I had a Twitter exchange with @prsarahevans & @wilsonellis on how companies could best train and utilize their customer service team. There was talk of getting them off the script all together similar to the approach of Zappos along with having a semi-scripted almost PR-ish speak for the agents. At the end it…
Book Review: Sticks & Stones
About a week ago, my boss gave me a copy of Larry Weber‘s Sticks & Stones: How Digital Business Reutations are Created over Time and Lost in a Click. The book was a gift from his wife who works for Weber’s PR agency Racepoint. At first I wondered if the book was going to be…
