At work, I am a member of an internal public relations team and know the importance of customer satisfaction and interaction. You also can’t put a price on honest, positive (or negative) feedback from your customers. With that being said, it is part of the reason I am such a big evangalist for interactions and…
Category Archives: Company
Dell garners 6.5M via Twitter
Yesterday, Mashable noted that Dell has reported that Twitter has helped the company generate $6.5 million in revenue. The company has 1.5 million followers on their @delloutlet account and while this is a great day for the company, it is also a headache waiting to happen for social media pros across the country. Now this…
Holiday Party Do's & Don'ts with Christina
Today’s post comes from my friend Christina Khoury, or as I more commonly call her @stina6001, who is one of the many talented PR-bloggers over at the PR Breakfast Club who’s weekly Coffee Talk is one of the more insightful pieces out there for all those aspiring flacks out there. Christina was kind enough to…
Customer Service 2.0
Being a PR 2.0 guy, I have come to the realization that with the dawn of the social era, my job has come to mean more than typical public relations. In the past the job would have simply been to pick up the phone or email a reporter to get the story out there. However…
The case for reputation management
There have been a lot of articles recently written about the need for companies to engage with their customers via social media. Some companies look at Dell’s $2 million revenue via social media and say – how do we scale to that over the next X months? While making money is a very good thing,…
What happens to bad holiday cards?
Earlier this year, my coworkers and I were tasked at creating a video for our company’s holiday card line. We took the approach along the lines that no one really likes the holiday cards they receive. We also wanted to have fun with the getting rid of the cards as well. The cat actually used…
Rate Sony's new viral video
Viral video may be one of the most over-used and over-hyped buzz words when it comes to social media marketing. Granted, there are some formulas that can help you plot out the key components of a “viral” video, its viral nature depends on actual people viewing it. YouTube may make it easier with their sponsored…
Category Archives: Company
Forced customer interaction
At work, I am a member of an internal public relations team and know the importance of customer satisfaction and interaction. You also can’t put a price on honest, positive (or negative) feedback from your customers. With that being said, it is part of the reason I am such a big evangalist for interactions and…
Dell garners 6.5M via Twitter
Yesterday, Mashable noted that Dell has reported that Twitter has helped the company generate $6.5 million in revenue. The company has 1.5 million followers on their @delloutlet account and while this is a great day for the company, it is also a headache waiting to happen for social media pros across the country. Now this…
Holiday Party Do's & Don'ts with Christina
Today’s post comes from my friend Christina Khoury, or as I more commonly call her @stina6001, who is one of the many talented PR-bloggers over at the PR Breakfast Club who’s weekly Coffee Talk is one of the more insightful pieces out there for all those aspiring flacks out there. Christina was kind enough to…
Customer Service 2.0
Being a PR 2.0 guy, I have come to the realization that with the dawn of the social era, my job has come to mean more than typical public relations. In the past the job would have simply been to pick up the phone or email a reporter to get the story out there. However…
The case for reputation management
There have been a lot of articles recently written about the need for companies to engage with their customers via social media. Some companies look at Dell’s $2 million revenue via social media and say – how do we scale to that over the next X months? While making money is a very good thing,…
What happens to bad holiday cards?
Earlier this year, my coworkers and I were tasked at creating a video for our company’s holiday card line. We took the approach along the lines that no one really likes the holiday cards they receive. We also wanted to have fun with the getting rid of the cards as well. The cat actually used…
Rate Sony's new viral video
Viral video may be one of the most over-used and over-hyped buzz words when it comes to social media marketing. Granted, there are some formulas that can help you plot out the key components of a “viral” video, its viral nature depends on actual people viewing it. YouTube may make it easier with their sponsored…
Category Archives: Company
Forced customer interaction
At work, I am a member of an internal public relations team and know the importance of customer satisfaction and interaction. You also can’t put a price on honest, positive (or negative) feedback from your customers. With that being said, it is part of the reason I am such a big evangalist for interactions and…
Dell garners 6.5M via Twitter
Yesterday, Mashable noted that Dell has reported that Twitter has helped the company generate $6.5 million in revenue. The company has 1.5 million followers on their @delloutlet account and while this is a great day for the company, it is also a headache waiting to happen for social media pros across the country. Now this…
Holiday Party Do's & Don'ts with Christina
Today’s post comes from my friend Christina Khoury, or as I more commonly call her @stina6001, who is one of the many talented PR-bloggers over at the PR Breakfast Club who’s weekly Coffee Talk is one of the more insightful pieces out there for all those aspiring flacks out there. Christina was kind enough to…
Customer Service 2.0
Being a PR 2.0 guy, I have come to the realization that with the dawn of the social era, my job has come to mean more than typical public relations. In the past the job would have simply been to pick up the phone or email a reporter to get the story out there. However…
The case for reputation management
There have been a lot of articles recently written about the need for companies to engage with their customers via social media. Some companies look at Dell’s $2 million revenue via social media and say – how do we scale to that over the next X months? While making money is a very good thing,…
What happens to bad holiday cards?
Earlier this year, my coworkers and I were tasked at creating a video for our company’s holiday card line. We took the approach along the lines that no one really likes the holiday cards they receive. We also wanted to have fun with the getting rid of the cards as well. The cat actually used…
Rate Sony's new viral video
Viral video may be one of the most over-used and over-hyped buzz words when it comes to social media marketing. Granted, there are some formulas that can help you plot out the key components of a “viral” video, its viral nature depends on actual people viewing it. YouTube may make it easier with their sponsored…
Category Archives: Company
Forced customer interaction
At work, I am a member of an internal public relations team and know the importance of customer satisfaction and interaction. You also can’t put a price on honest, positive (or negative) feedback from your customers. With that being said, it is part of the reason I am such a big evangalist for interactions and…
Dell garners 6.5M via Twitter
Yesterday, Mashable noted that Dell has reported that Twitter has helped the company generate $6.5 million in revenue. The company has 1.5 million followers on their @delloutlet account and while this is a great day for the company, it is also a headache waiting to happen for social media pros across the country. Now this…
Holiday Party Do's & Don'ts with Christina
Today’s post comes from my friend Christina Khoury, or as I more commonly call her @stina6001, who is one of the many talented PR-bloggers over at the PR Breakfast Club who’s weekly Coffee Talk is one of the more insightful pieces out there for all those aspiring flacks out there. Christina was kind enough to…
Customer Service 2.0
Being a PR 2.0 guy, I have come to the realization that with the dawn of the social era, my job has come to mean more than typical public relations. In the past the job would have simply been to pick up the phone or email a reporter to get the story out there. However…
The case for reputation management
There have been a lot of articles recently written about the need for companies to engage with their customers via social media. Some companies look at Dell’s $2 million revenue via social media and say – how do we scale to that over the next X months? While making money is a very good thing,…
What happens to bad holiday cards?
Earlier this year, my coworkers and I were tasked at creating a video for our company’s holiday card line. We took the approach along the lines that no one really likes the holiday cards they receive. We also wanted to have fun with the getting rid of the cards as well. The cat actually used…
Rate Sony's new viral video
Viral video may be one of the most over-used and over-hyped buzz words when it comes to social media marketing. Granted, there are some formulas that can help you plot out the key components of a “viral” video, its viral nature depends on actual people viewing it. YouTube may make it easier with their sponsored…
Category Archives: Company
Forced customer interaction
At work, I am a member of an internal public relations team and know the importance of customer satisfaction and interaction. You also can’t put a price on honest, positive (or negative) feedback from your customers. With that being said, it is part of the reason I am such a big evangalist for interactions and…
Dell garners 6.5M via Twitter
Yesterday, Mashable noted that Dell has reported that Twitter has helped the company generate $6.5 million in revenue. The company has 1.5 million followers on their @delloutlet account and while this is a great day for the company, it is also a headache waiting to happen for social media pros across the country. Now this…
Holiday Party Do's & Don'ts with Christina
Today’s post comes from my friend Christina Khoury, or as I more commonly call her @stina6001, who is one of the many talented PR-bloggers over at the PR Breakfast Club who’s weekly Coffee Talk is one of the more insightful pieces out there for all those aspiring flacks out there. Christina was kind enough to…
Customer Service 2.0
Being a PR 2.0 guy, I have come to the realization that with the dawn of the social era, my job has come to mean more than typical public relations. In the past the job would have simply been to pick up the phone or email a reporter to get the story out there. However…
The case for reputation management
There have been a lot of articles recently written about the need for companies to engage with their customers via social media. Some companies look at Dell’s $2 million revenue via social media and say – how do we scale to that over the next X months? While making money is a very good thing,…
What happens to bad holiday cards?
Earlier this year, my coworkers and I were tasked at creating a video for our company’s holiday card line. We took the approach along the lines that no one really likes the holiday cards they receive. We also wanted to have fun with the getting rid of the cards as well. The cat actually used…
Rate Sony's new viral video
Viral video may be one of the most over-used and over-hyped buzz words when it comes to social media marketing. Granted, there are some formulas that can help you plot out the key components of a “viral” video, its viral nature depends on actual people viewing it. YouTube may make it easier with their sponsored…
Category Archives: Company
Forced customer interaction
At work, I am a member of an internal public relations team and know the importance of customer satisfaction and interaction. You also can’t put a price on honest, positive (or negative) feedback from your customers. With that being said, it is part of the reason I am such a big evangalist for interactions and…
Dell garners 6.5M via Twitter
Yesterday, Mashable noted that Dell has reported that Twitter has helped the company generate $6.5 million in revenue. The company has 1.5 million followers on their @delloutlet account and while this is a great day for the company, it is also a headache waiting to happen for social media pros across the country. Now this…
Holiday Party Do's & Don'ts with Christina
Today’s post comes from my friend Christina Khoury, or as I more commonly call her @stina6001, who is one of the many talented PR-bloggers over at the PR Breakfast Club who’s weekly Coffee Talk is one of the more insightful pieces out there for all those aspiring flacks out there. Christina was kind enough to…
Customer Service 2.0
Being a PR 2.0 guy, I have come to the realization that with the dawn of the social era, my job has come to mean more than typical public relations. In the past the job would have simply been to pick up the phone or email a reporter to get the story out there. However…
The case for reputation management
There have been a lot of articles recently written about the need for companies to engage with their customers via social media. Some companies look at Dell’s $2 million revenue via social media and say – how do we scale to that over the next X months? While making money is a very good thing,…
What happens to bad holiday cards?
Earlier this year, my coworkers and I were tasked at creating a video for our company’s holiday card line. We took the approach along the lines that no one really likes the holiday cards they receive. We also wanted to have fun with the getting rid of the cards as well. The cat actually used…
Rate Sony's new viral video
Viral video may be one of the most over-used and over-hyped buzz words when it comes to social media marketing. Granted, there are some formulas that can help you plot out the key components of a “viral” video, its viral nature depends on actual people viewing it. YouTube may make it easier with their sponsored…
Category Archives: Company
Forced customer interaction
At work, I am a member of an internal public relations team and know the importance of customer satisfaction and interaction. You also can’t put a price on honest, positive (or negative) feedback from your customers. With that being said, it is part of the reason I am such a big evangalist for interactions and…
Dell garners 6.5M via Twitter
Yesterday, Mashable noted that Dell has reported that Twitter has helped the company generate $6.5 million in revenue. The company has 1.5 million followers on their @delloutlet account and while this is a great day for the company, it is also a headache waiting to happen for social media pros across the country. Now this…
Holiday Party Do's & Don'ts with Christina
Today’s post comes from my friend Christina Khoury, or as I more commonly call her @stina6001, who is one of the many talented PR-bloggers over at the PR Breakfast Club who’s weekly Coffee Talk is one of the more insightful pieces out there for all those aspiring flacks out there. Christina was kind enough to…
Customer Service 2.0
Being a PR 2.0 guy, I have come to the realization that with the dawn of the social era, my job has come to mean more than typical public relations. In the past the job would have simply been to pick up the phone or email a reporter to get the story out there. However…
The case for reputation management
There have been a lot of articles recently written about the need for companies to engage with their customers via social media. Some companies look at Dell’s $2 million revenue via social media and say – how do we scale to that over the next X months? While making money is a very good thing,…
What happens to bad holiday cards?
Earlier this year, my coworkers and I were tasked at creating a video for our company’s holiday card line. We took the approach along the lines that no one really likes the holiday cards they receive. We also wanted to have fun with the getting rid of the cards as well. The cat actually used…
Rate Sony's new viral video
Viral video may be one of the most over-used and over-hyped buzz words when it comes to social media marketing. Granted, there are some formulas that can help you plot out the key components of a “viral” video, its viral nature depends on actual people viewing it. YouTube may make it easier with their sponsored…
Category Archives: Company
Forced customer interaction
At work, I am a member of an internal public relations team and know the importance of customer satisfaction and interaction. You also can’t put a price on honest, positive (or negative) feedback from your customers. With that being said, it is part of the reason I am such a big evangalist for interactions and…
Dell garners 6.5M via Twitter
Yesterday, Mashable noted that Dell has reported that Twitter has helped the company generate $6.5 million in revenue. The company has 1.5 million followers on their @delloutlet account and while this is a great day for the company, it is also a headache waiting to happen for social media pros across the country. Now this…
Holiday Party Do's & Don'ts with Christina
Today’s post comes from my friend Christina Khoury, or as I more commonly call her @stina6001, who is one of the many talented PR-bloggers over at the PR Breakfast Club who’s weekly Coffee Talk is one of the more insightful pieces out there for all those aspiring flacks out there. Christina was kind enough to…
Customer Service 2.0
Being a PR 2.0 guy, I have come to the realization that with the dawn of the social era, my job has come to mean more than typical public relations. In the past the job would have simply been to pick up the phone or email a reporter to get the story out there. However…
The case for reputation management
There have been a lot of articles recently written about the need for companies to engage with their customers via social media. Some companies look at Dell’s $2 million revenue via social media and say – how do we scale to that over the next X months? While making money is a very good thing,…
What happens to bad holiday cards?
Earlier this year, my coworkers and I were tasked at creating a video for our company’s holiday card line. We took the approach along the lines that no one really likes the holiday cards they receive. We also wanted to have fun with the getting rid of the cards as well. The cat actually used…
Rate Sony's new viral video
Viral video may be one of the most over-used and over-hyped buzz words when it comes to social media marketing. Granted, there are some formulas that can help you plot out the key components of a “viral” video, its viral nature depends on actual people viewing it. YouTube may make it easier with their sponsored…
