Author Archives:
Without a change in expectations, social CRM is destined to fail
While I believe that social media is a great platform for customer support, I think our current views of what is acceptable in terms of response time or expected quality of service for social Customer Relationship Management (CRM) is destined to fail. The expectations I am thinking about center around how many think companies should…
Six companies I admire in social media
Working in social media, I am often asked by coworkers and peers who I find to be an inspiration or company just crushing it in the space. While Ford and Dell might immediately jump to mind, I really just see them as a constant rather than someone to glean some inspiration from, instead I find…
Community ROI, wrong numbers and Chubby Checker
After a week hiatus due to being sick, Five for Friday comes back with some goodies for your reading pleasure. Hopefully you had a great week; mine flew by and had a great onboarding a new team at Vistaprint. I’ve got some great weekend plans that are of the super secret variety now let’s hope…
Author Archives:
Without a change in expectations, social CRM is destined to fail
While I believe that social media is a great platform for customer support, I think our current views of what is acceptable in terms of response time or expected quality of service for social Customer Relationship Management (CRM) is destined to fail. The expectations I am thinking about center around how many think companies should…
Six companies I admire in social media
Working in social media, I am often asked by coworkers and peers who I find to be an inspiration or company just crushing it in the space. While Ford and Dell might immediately jump to mind, I really just see them as a constant rather than someone to glean some inspiration from, instead I find…
Community ROI, wrong numbers and Chubby Checker
After a week hiatus due to being sick, Five for Friday comes back with some goodies for your reading pleasure. Hopefully you had a great week; mine flew by and had a great onboarding a new team at Vistaprint. I’ve got some great weekend plans that are of the super secret variety now let’s hope…
Author Archives:
Without a change in expectations, social CRM is destined to fail
While I believe that social media is a great platform for customer support, I think our current views of what is acceptable in terms of response time or expected quality of service for social Customer Relationship Management (CRM) is destined to fail. The expectations I am thinking about center around how many think companies should…
Six companies I admire in social media
Working in social media, I am often asked by coworkers and peers who I find to be an inspiration or company just crushing it in the space. While Ford and Dell might immediately jump to mind, I really just see them as a constant rather than someone to glean some inspiration from, instead I find…
Community ROI, wrong numbers and Chubby Checker
After a week hiatus due to being sick, Five for Friday comes back with some goodies for your reading pleasure. Hopefully you had a great week; mine flew by and had a great onboarding a new team at Vistaprint. I’ve got some great weekend plans that are of the super secret variety now let’s hope…
Author Archives:
Without a change in expectations, social CRM is destined to fail
While I believe that social media is a great platform for customer support, I think our current views of what is acceptable in terms of response time or expected quality of service for social Customer Relationship Management (CRM) is destined to fail. The expectations I am thinking about center around how many think companies should…
Six companies I admire in social media
Working in social media, I am often asked by coworkers and peers who I find to be an inspiration or company just crushing it in the space. While Ford and Dell might immediately jump to mind, I really just see them as a constant rather than someone to glean some inspiration from, instead I find…
Community ROI, wrong numbers and Chubby Checker
After a week hiatus due to being sick, Five for Friday comes back with some goodies for your reading pleasure. Hopefully you had a great week; mine flew by and had a great onboarding a new team at Vistaprint. I’ve got some great weekend plans that are of the super secret variety now let’s hope…
Author Archives:
Without a change in expectations, social CRM is destined to fail
While I believe that social media is a great platform for customer support, I think our current views of what is acceptable in terms of response time or expected quality of service for social Customer Relationship Management (CRM) is destined to fail. The expectations I am thinking about center around how many think companies should…
Six companies I admire in social media
Working in social media, I am often asked by coworkers and peers who I find to be an inspiration or company just crushing it in the space. While Ford and Dell might immediately jump to mind, I really just see them as a constant rather than someone to glean some inspiration from, instead I find…
Community ROI, wrong numbers and Chubby Checker
After a week hiatus due to being sick, Five for Friday comes back with some goodies for your reading pleasure. Hopefully you had a great week; mine flew by and had a great onboarding a new team at Vistaprint. I’ve got some great weekend plans that are of the super secret variety now let’s hope…
Author Archives:
Without a change in expectations, social CRM is destined to fail
While I believe that social media is a great platform for customer support, I think our current views of what is acceptable in terms of response time or expected quality of service for social Customer Relationship Management (CRM) is destined to fail. The expectations I am thinking about center around how many think companies should…
Six companies I admire in social media
Working in social media, I am often asked by coworkers and peers who I find to be an inspiration or company just crushing it in the space. While Ford and Dell might immediately jump to mind, I really just see them as a constant rather than someone to glean some inspiration from, instead I find…
Community ROI, wrong numbers and Chubby Checker
After a week hiatus due to being sick, Five for Friday comes back with some goodies for your reading pleasure. Hopefully you had a great week; mine flew by and had a great onboarding a new team at Vistaprint. I’ve got some great weekend plans that are of the super secret variety now let’s hope…
Author Archives:
Without a change in expectations, social CRM is destined to fail
While I believe that social media is a great platform for customer support, I think our current views of what is acceptable in terms of response time or expected quality of service for social Customer Relationship Management (CRM) is destined to fail. The expectations I am thinking about center around how many think companies should…
Six companies I admire in social media
Working in social media, I am often asked by coworkers and peers who I find to be an inspiration or company just crushing it in the space. While Ford and Dell might immediately jump to mind, I really just see them as a constant rather than someone to glean some inspiration from, instead I find…
Community ROI, wrong numbers and Chubby Checker
After a week hiatus due to being sick, Five for Friday comes back with some goodies for your reading pleasure. Hopefully you had a great week; mine flew by and had a great onboarding a new team at Vistaprint. I’ve got some great weekend plans that are of the super secret variety now let’s hope…
Author Archives:
Without a change in expectations, social CRM is destined to fail
While I believe that social media is a great platform for customer support, I think our current views of what is acceptable in terms of response time or expected quality of service for social Customer Relationship Management (CRM) is destined to fail. The expectations I am thinking about center around how many think companies should…
Six companies I admire in social media
Working in social media, I am often asked by coworkers and peers who I find to be an inspiration or company just crushing it in the space. While Ford and Dell might immediately jump to mind, I really just see them as a constant rather than someone to glean some inspiration from, instead I find…
Community ROI, wrong numbers and Chubby Checker
After a week hiatus due to being sick, Five for Friday comes back with some goodies for your reading pleasure. Hopefully you had a great week; mine flew by and had a great onboarding a new team at Vistaprint. I’ve got some great weekend plans that are of the super secret variety now let’s hope…