This post originally ran on the Community Roundtable. If you read business publications, blogs or websites to any extent, you have probably heard about community management. Next to social media management, community management might be the hottest buzzword or buzzcareerpath (I think we just made up a new buzzword). But do most of these publications…
Author Archives:
Killing cars, News Media and Coke
What seemed like an easy week turned into a whirlwind, aside from a mid-March snowstorm, I had the chance to speak on a panel about social media customer support with Jim Storer, Carissa O’Brien and Rosalind Morville for the NECCF. The panel was pretty awesome, but driving home in the icy slush was not so…
Author Archives:
Getting to the bottom of community management
This post originally ran on the Community Roundtable. If you read business publications, blogs or websites to any extent, you have probably heard about community management. Next to social media management, community management might be the hottest buzzword or buzzcareerpath (I think we just made up a new buzzword). But do most of these publications…
Killing cars, News Media and Coke
What seemed like an easy week turned into a whirlwind, aside from a mid-March snowstorm, I had the chance to speak on a panel about social media customer support with Jim Storer, Carissa O’Brien and Rosalind Morville for the NECCF. The panel was pretty awesome, but driving home in the icy slush was not so…
Author Archives:
Getting to the bottom of community management
This post originally ran on the Community Roundtable. If you read business publications, blogs or websites to any extent, you have probably heard about community management. Next to social media management, community management might be the hottest buzzword or buzzcareerpath (I think we just made up a new buzzword). But do most of these publications…
Killing cars, News Media and Coke
What seemed like an easy week turned into a whirlwind, aside from a mid-March snowstorm, I had the chance to speak on a panel about social media customer support with Jim Storer, Carissa O’Brien and Rosalind Morville for the NECCF. The panel was pretty awesome, but driving home in the icy slush was not so…
Author Archives:
Getting to the bottom of community management
This post originally ran on the Community Roundtable. If you read business publications, blogs or websites to any extent, you have probably heard about community management. Next to social media management, community management might be the hottest buzzword or buzzcareerpath (I think we just made up a new buzzword). But do most of these publications…
Killing cars, News Media and Coke
What seemed like an easy week turned into a whirlwind, aside from a mid-March snowstorm, I had the chance to speak on a panel about social media customer support with Jim Storer, Carissa O’Brien and Rosalind Morville for the NECCF. The panel was pretty awesome, but driving home in the icy slush was not so…
Author Archives:
Getting to the bottom of community management
This post originally ran on the Community Roundtable. If you read business publications, blogs or websites to any extent, you have probably heard about community management. Next to social media management, community management might be the hottest buzzword or buzzcareerpath (I think we just made up a new buzzword). But do most of these publications…
Killing cars, News Media and Coke
What seemed like an easy week turned into a whirlwind, aside from a mid-March snowstorm, I had the chance to speak on a panel about social media customer support with Jim Storer, Carissa O’Brien and Rosalind Morville for the NECCF. The panel was pretty awesome, but driving home in the icy slush was not so…
Author Archives:
Getting to the bottom of community management
This post originally ran on the Community Roundtable. If you read business publications, blogs or websites to any extent, you have probably heard about community management. Next to social media management, community management might be the hottest buzzword or buzzcareerpath (I think we just made up a new buzzword). But do most of these publications…
Killing cars, News Media and Coke
What seemed like an easy week turned into a whirlwind, aside from a mid-March snowstorm, I had the chance to speak on a panel about social media customer support with Jim Storer, Carissa O’Brien and Rosalind Morville for the NECCF. The panel was pretty awesome, but driving home in the icy slush was not so…
Author Archives:
Getting to the bottom of community management
This post originally ran on the Community Roundtable. If you read business publications, blogs or websites to any extent, you have probably heard about community management. Next to social media management, community management might be the hottest buzzword or buzzcareerpath (I think we just made up a new buzzword). But do most of these publications…
Killing cars, News Media and Coke
What seemed like an easy week turned into a whirlwind, aside from a mid-March snowstorm, I had the chance to speak on a panel about social media customer support with Jim Storer, Carissa O’Brien and Rosalind Morville for the NECCF. The panel was pretty awesome, but driving home in the icy slush was not so…
Author Archives:
Getting to the bottom of community management
This post originally ran on the Community Roundtable. If you read business publications, blogs or websites to any extent, you have probably heard about community management. Next to social media management, community management might be the hottest buzzword or buzzcareerpath (I think we just made up a new buzzword). But do most of these publications…
Killing cars, News Media and Coke
What seemed like an easy week turned into a whirlwind, aside from a mid-March snowstorm, I had the chance to speak on a panel about social media customer support with Jim Storer, Carissa O’Brien and Rosalind Morville for the NECCF. The panel was pretty awesome, but driving home in the icy slush was not so…