For the second week in a row, Five for Friday is coming to you as I am away from my computer (please pardon the cheesy image – you are working, I am not). This week, I am in the Garden State for a family cookout. I will also be having lunch in NYC with some friends, if you want in ask Christina for details. Have a great weekend and enjoy this week’s edition of Five for Friday.

Customer Service on Twitter, Should You do it? – Conversation Agent is quickly becoming my favorite blog to read and is quickly supplanting Boston.com and Facebook as the first site I check in the morning. The reason being is that the content is so fresh and always on point. In this post, Valeria goes into the logistics and rationale for utilizing Twitter for customer service. Some smart responses in the comments as well.

Social media boosts Domino’s Pizza’s online sales by 61.4% – I am sorry, but I am calling shenanigans on this one. I want to know how much of Domino’s sales come from online. That is a giant jump and I would have to assume that social was not the only driving factor.

The King James Hangover – Now I wanted to post about how much of a PR nightmare the LeBron James special was on ESPN. On how much it was bush league and how ESPN has zero journalistic integrity left, but I figured it spoke enough for itself. My friend Heather wrote up a great piece asking what you’d do if you were LBJ’s PR person and I got my thoughts out more concisely in the comments. Definitely check it out.

Tweeting or Working? – Now we have all heard the questions on Twitter usage in the workplace. How much is too much and when does work take a backseat to networking/pleasure. Also what do you say to the folks that say you are just playing all day? Well my good friend Teresa makes some good points with insights from her community.

Happy customers tell 3 friends, unhappy customers tell Google – the title on this one speaks for itself. People really need to remember this when working of a brand on social networks.

Bonus – Awesome Social Media for Government presentation from Amy Mengel

For the second week in a row, Five for Friday is coming to you as I am away from my computer (please pardon the cheesy image – you are working, I am not). This week, I am in the Garden State for a family cookout. I will also be having lunch in NYC with some friends, if you want in ask Christina for details. Have a great weekend and enjoy this week’s edition of Five for Friday.

Customer Service on Twitter, Should You do it? – Conversation Agent is quickly becoming my favorite blog to read and is quickly supplanting Boston.com and Facebook as the first site I check in the morning. The reason being is that the content is so fresh and always on point. In this post, Valeria goes into the logistics and rationale for utilizing Twitter for customer service. Some smart responses in the comments as well.

Social media boosts Domino’s Pizza’s online sales by 61.4% – I am sorry, but I am calling shenanigans on this one. I want to know how much of Domino’s sales come from online. That is a giant jump and I would have to assume that social was not the only driving factor.

The King James Hangover – Now I wanted to post about how much of a PR nightmare the LeBron James special was on ESPN. On how much it was bush league and how ESPN has zero journalistic integrity left, but I figured it spoke enough for itself. My friend Heather wrote up a great piece asking what you’d do if you were LBJ’s PR person and I got my thoughts out more concisely in the comments. Definitely check it out.

Tweeting or Working? – Now we have all heard the questions on Twitter usage in the workplace. How much is too much and when does work take a backseat to networking/pleasure. Also what do you say to the folks that say you are just playing all day? Well my good friend Teresa makes some good points with insights from her community.

Happy customers tell 3 friends, unhappy customers tell Google – the title on this one speaks for itself. People really need to remember this when working of a brand on social networks.

Bonus – Awesome Social Media for Government presentation from Amy Mengel

For the second week in a row, Five for Friday is coming to you as I am away from my computer (please pardon the cheesy image – you are working, I am not). This week, I am in the Garden State for a family cookout. I will also be having lunch in NYC with some friends, if you want in ask Christina for details. Have a great weekend and enjoy this week’s edition of Five for Friday.

Customer Service on Twitter, Should You do it? – Conversation Agent is quickly becoming my favorite blog to read and is quickly supplanting Boston.com and Facebook as the first site I check in the morning. The reason being is that the content is so fresh and always on point. In this post, Valeria goes into the logistics and rationale for utilizing Twitter for customer service. Some smart responses in the comments as well.

Social media boosts Domino’s Pizza’s online sales by 61.4% – I am sorry, but I am calling shenanigans on this one. I want to know how much of Domino’s sales come from online. That is a giant jump and I would have to assume that social was not the only driving factor.

The King James Hangover – Now I wanted to post about how much of a PR nightmare the LeBron James special was on ESPN. On how much it was bush league and how ESPN has zero journalistic integrity left, but I figured it spoke enough for itself. My friend Heather wrote up a great piece asking what you’d do if you were LBJ’s PR person and I got my thoughts out more concisely in the comments. Definitely check it out.

Tweeting or Working? – Now we have all heard the questions on Twitter usage in the workplace. How much is too much and when does work take a backseat to networking/pleasure. Also what do you say to the folks that say you are just playing all day? Well my good friend Teresa makes some good points with insights from her community.

Happy customers tell 3 friends, unhappy customers tell Google – the title on this one speaks for itself. People really need to remember this when working of a brand on social networks.

Bonus – Awesome Social Media for Government presentation from Amy Mengel

For the second week in a row, Five for Friday is coming to you as I am away from my computer (please pardon the cheesy image – you are working, I am not). This week, I am in the Garden State for a family cookout. I will also be having lunch in NYC with some friends, if you want in ask Christina for details. Have a great weekend and enjoy this week’s edition of Five for Friday.

Customer Service on Twitter, Should You do it? – Conversation Agent is quickly becoming my favorite blog to read and is quickly supplanting Boston.com and Facebook as the first site I check in the morning. The reason being is that the content is so fresh and always on point. In this post, Valeria goes into the logistics and rationale for utilizing Twitter for customer service. Some smart responses in the comments as well.

Social media boosts Domino’s Pizza’s online sales by 61.4% – I am sorry, but I am calling shenanigans on this one. I want to know how much of Domino’s sales come from online. That is a giant jump and I would have to assume that social was not the only driving factor.

The King James Hangover – Now I wanted to post about how much of a PR nightmare the LeBron James special was on ESPN. On how much it was bush league and how ESPN has zero journalistic integrity left, but I figured it spoke enough for itself. My friend Heather wrote up a great piece asking what you’d do if you were LBJ’s PR person and I got my thoughts out more concisely in the comments. Definitely check it out.

Tweeting or Working? – Now we have all heard the questions on Twitter usage in the workplace. How much is too much and when does work take a backseat to networking/pleasure. Also what do you say to the folks that say you are just playing all day? Well my good friend Teresa makes some good points with insights from her community.

Happy customers tell 3 friends, unhappy customers tell Google – the title on this one speaks for itself. People really need to remember this when working of a brand on social networks.

Bonus – Awesome Social Media for Government presentation from Amy Mengel