Is there anything more iconicly American than a hot dog? Don’t sell me the whole apple pie line, I am not buying it. A dog has it all mixed and matched parts of beef and pork or turkey and chicken – a perfect melting pot – wasn’t that what America was originally called? Eat your…
Last week, I had a Twitter exchange with @prsarahevans & @wilsonellis on how companies could best train and utilize their customer service team. There was talk of getting them off the script all together similar to the approach of Zappos along with having a semi-scripted almost PR-ish speak for the agents. At the end it…